Refund policy
Customer Service
Shipping & Delivery
We have a dedicated team at Fitzgibbon Interiors that are responsible for delivering customer excellent customer service and goods. It is important to us that your online shopping experience meets with your expectations so please ensure that you take the time to read our Terms and Conditions carefully.
Once goods are in stock, they are delivered within one to two weeks from purchase. Our schedule is based on location and volume of customers in each area. A member of our sales team will contact you within three to four days before your goods are out for delivery.
If, due to circumstances outside your control, you are unable to accept your delivery, we are happy to store your goods in our warehouse for a maximum period of 4 weeks, unless otherwise agreed by a member of management. If you require items to be held for more than 4 weeks, and we have agreed on a date, goods must be paid for in full for the company to hold on to goods for the agreed period. If after this period you are still unable to accept delivery then a further 4-week storage facility will be available, however, a storage fee of €50 per week will apply. We are unable to extend storage facilities beyond this period.
When contacted, our team will give a rough time estimation that we will adhere to as much as possible. If your delivery is to be delayed for any reason, our delivery team will make every effort to contact you, explain the delivery issue and confirm a new time slot with you.
Returns & Replacements
Please note, any Special Orders placed on your behalf must be cancelled within 3 days of placing an order, as the products have been put into production and the order then cannot be cancelled by The Company.
Special Orders cannot be returned.
Generic Orders
If you are unhappy with your order, contact The Company within 14 days to arrange return. All returned goods should be in an unused condition and in their original packaging. Please note, a restocking charge of 25% of the value of the returned items will be applied to cover any costs incurred by The Company.
Mattresses
Please note, for Hygiene reasons you cannot return Mattresses.
Faulty Items
In regard to faulty items, please contact a member of our team immediately to discuss the fault and we will do our best to resolve the matter. All faults are subject to inspection.
Refunds for return items will be credited to the card used for the original payment. Once the goods have been returned to the warehouse and they have been inspected, a refund usually happens within 24hrs, but can take up to 3 days.
Terms & Conditions
Basis of Sale
In the absence of any special arrangement these conditions shall apply to all quotations and confirmation of orders given by The Company. All contracts shall override any other terms or conditions proposed or stipulated by the customer.
The Company employees or agents are not authorised to make any representations concerning the goods, unless confirmed by The Company in writing. A deposit of 50% is required prior to an order being processed. Payment of the balance due will be required PRIOR to delivery.
Orders & Specifications
The Company reserves the right to make any changes in the specification of the goods which may be required to conform with any applicable safety or other statutory requirements PROVIDED THAT such changes shall not materially affect the quality or performance of the goods.
Goods Sold During Sales
Where any goods are sold at sale or promotional price, they shall not be subject to further price discounts.
Payment
All prices quoted are inclusive of Value Added Tax and the cost of delivery.
Payment for the goods shall be made in full prior to delivery. If the goods remain unpaid, The Company reserves the right to suspend deliveries until all monies due from the customer are paid, and to appropriate any payment made by the customer.
Delivery
Delivery of the goods will only be made between Monday and Friday (other than Bank Holidays). Any time or date for the dispatch or delivery of the goods or for the commencement or completion of work whether specified in the contract or otherwise given by The Company, shall be taken as an estimate made in good faith. The Company shall use its best endeavours to fulfil but shall not be binding on The Company either as a term of the contract or otherwise.
In no circumstances shall the The Company be liable for any loss or damage sustained by the customer in consequence of any failure by The Company to adhere to such times or dates or in consequence of any other delay in each dispatch delivery commencement or completion however caused.
Ownership & Risk
Ownership notwithstanding that the customer or its agents obtain possession of the goods all or any such goods will remain the property of The Company until The Company has received in cash or cleared funds payment in full for such Goods and any other goods supplied to the customer by the The Company under the contract to which the goods relate, and The Company shall be entitled to all rights of access to the customer’ premises to enforce its rights hereunder. If the customer does not pay for the goods on the due date or dates for payment, The Company may (without prejudice to any of its other rights) sell or otherwise deal with or dispose of the said Goods in such manner as it may deem fit.
Loss Or Damage In Transit
Where The Company has agreed to deliver the Goods it shall not be liable for any loss of or damage to Goods in transit unless written notice of such loss or damage is given by the Customer to the The Company within three working days of the date of delivery. The Customer is advised to open and examine all Goods upon receipt. Any liability which The Company may incur for non-delivery loss of or damage to Goods shall in any event be limited to the invoice value of the Goods not delivered lost or damaged and in no circumstances whatsoever shall The Company be liable for any indirect or consequential loss howsoever caused.
Force Majeure
The Company shall be relieved of all or any of its obligations under the Contract to the extent that performance of such obligations is prevented frustrated impeded or delayed in consequence of any statute regulation or order of any government or other authority or any strike lock-out or trade dispute (whether involving The Company employees or those of other parties) or any other cause whether or not of a like or similar nature beyond The Company control.
Defective Goods
Subject to the provisions of ‘Loss or Damage In Transit’ , The Company will at its option repair replace or refund the Customer with the full purchase price of Goods sold and delivered which upon delivery are defective by reason of faulty materials or otherwise PROVIDED THAT written notice of any such defect shall be given by the Customer to The Company within one month of delivery of the Goods.
The Company shall not be liable in respect of any defect in the Goods where such defect arises from or is otherwise attributable to any drawing design or specification supplied by the Customer.
Lien
The Company shall have a general lien over all Goods and property of the Customer in the possession of The Company in respect of all unpaid debts due from the Customer to The Company.
Pricing
Whilst we try and ensure that all details, descriptions, and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.
Measurements & Dimensions
All measurements are approximate and there may be slight variations between manufacturers.
Please note it is the responsibility of the customer to ensure they have the correct measurements when ordering products. The Company will not accept incorrect measurements as reason for return.
Please note that the above provisions are in compliance with the provisions of the European Union (Consumer Information, Cancellation and other Rights) Regulations 2013 and as such your statutory rights are not affected.